Support center

Where is XYZMaximizer based?
Founded in 2019 in Los Angeles as a spinoff from the AL3DAN Research lab and now based in Northridge, California.

Can I track my order?
All orders placed through standard ground shipping will receive a tracking number via email. To receive a tracking number provide a valid email address at checkout.
I didn’t receive my tracking number.
If you didn’t receive a tracking number, contact your sales representative, or email .

Where do you ship to?Do you ship international?
At this time, we only ship to the US, Canada and Ukraine.

Warehouse Pick-up
Printers, filament, and spare parts are available for pick-up at our warehouse in Northridge, CA.
To place an order and schedule a pickup, contact us at: 213-400-1400.
If you have already placed your order and would like to convert the delivery method to a warehouse pick-up, contact us with your order number at .
*Printers are large items. To safely transport your product, a vehicle must accommodate a packaged printer in an upright position.

What is the Shipping Dimentions and Weights?
Printer Dimensions Boxed
(L x W x H) cm / (kg)
CBR300iDEX: 62.0 x 62.0 x 79.0 (22.5)
CBR600iDEX: 62.0 x 125.0 x 79.0 (32.5)
CBR CoreXZ: 62.0 x 62.0 x 79.0 (20.5)

(L x W x H) in / (lb)
CBR300iDEX: 24.0 x 24.0 x 31 (49.6)
CBR600iDEX: 24.0 x 48.0 x 31 (71.6)
CBR CoreXZ: 24.0 x 24.0 x 31 (44.0)

How big can I print? 
Build Volume / Print Volume 
(L x W x H) mm
CBR CoreXZ: 310x310x320mm

(L x W x H) inch:
CBR CoreXZ: 310x310x320mm

What nozzles can be used?
All printers come standard with 0.4mm M6 ​tungsten carbide nozzles made by Dyze Design
Additional tungsten carbide nozzles can also be purchased in 0.2mm, 0.4mm, 0.6mm

What filaments can be used?
Any filaments with printing temperatures under 300°C are compatible with the XYZMaximizer printers: PETG, PLA, ASA, PC, TPU, ABS and many others. Recomended filaments for our printers are made by Atomic Filament and Prusament. Those are tested filaments will have pre-made profiles available in provided PrusaSlicer profiles.
For all other filaments, profiles can be input manually. We recommend using the settings as provided by the filament manufacturer.

Filament Spool Holder Size
XYZMaximizer printers are compatible with most 1kg filament spools.

What are the file types I can use in XYZMaximizer printers?
Our recommended slicing software, PrusaSlicer, will accept .STL, .OBJ and .3MF files.

Can I use another slicer?
XYZMaximizer printers operate using g-code and are compatible with slicers that export g-code.
PrusaSlicer, CURA, SuperSlicer, ideaMaker and other popular slicers are supported.

Recommended Grease / Lubricant
Lubricants are required to ensure a smooth operation.
EP, EP2 by Mobil, High Temperature red grease by Valvoline is recomended.
Overtime, excess lubricant may build up and is a normal byproduct of the printers operation. You can clean this excess grease by wiping down the rod or printer floor with a cloth.

Where to get tech support?
Please feel free to contact our professional technical support engineer if you have any question with our products by email at

Where to find instructions?
We are constantly adding and updating our guides and manuals.
You can find all the files at our github:

Does XYZMaximizer have a storefront I can visit?
Currently, we do not have any storefronts. However, you can visit our awesome warehouse to see our printers in person! You can find more information on the contacts page.

Do you wholesale your products?
We do! We are always looking for printer farm owners with large scale production needs! Please contact our sales team for inquires at

I’m an industry professional. Do you offer any deals?
Email from your work email and let us know what you do in the 3D printing industry and we’ll see if we can work something out!

Don’t see the answer to your question here? Send us an email at and let us know your question. We’ll do our best to respond promptly and answer it!